DSG Performance is an international brand catering to customers worldwide. In order to conform with the global pricing structure, all listed prices are in USD (United States Dollars) for customers residing in the USA and Overseas. Customers residing in Canada will be able to place their orders and view our store in Canadian dollar. Hurray!
If you place an order for an item that is backordered, we will keep your order in our system and ship the item as soon as it becomes available. You will be notified via email of the status of your order, the ETA and any other pertaining information by one of our Customer Support Representatives. This information will also be available within your customer account page. Should the ETA of your backordered item change at any point, one of our Customer Service Representatives will notify you via email of any significant shipping delays or additional wait times. Should you have any questions about the status of your order, or if you need to change or modify your order at any time, please contact us via our Contact Page or your Customer Request Messaging System within your customer account.
If your order contains both in stock and backordered items, your order will be kept in our system and we will ship the order as soon as all items become available. In many cases, in order to expedite delivery for our customers DSG Performance will ship all of the available in stock items at the time your order is placed and any backordered items will be shipped once they become available. In the case that this requires any additional shipping charges, you will be contacted by one of our customer service representatives to offer you the best options available to you for delivery and allow you to choose to wait, or split ship the order.
We are open 10:00 AM - 6:00 PM EST Monday through Friday
Yes, customers located in Montreal or surrounding (driving distance) areas are welcome to pickup their order when it is ready at our facility. Simply select Pickup In Store as your shipping option during checkout if it is presented to you.
In order to offer our customers many choices at checkout we accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Sezzle, Klarna, Affirm, Cash, Bank Wire Transfer & interac E-Transfer
Yes, we offer shipping to alternate addresses for existing customers or verified customers only. We do not strictly ship to billing addresses as long as we are able to verify your transaction. Our order verification team will contact you after your order has been placed to verify details in the event you have selected a different shipping than billing. This is done automatically for you.
Orders placed at DSGPerformance.com for customers residing in the USA will be charged tax in select states only. Florida, California & Maryland. Overseas will not be charged sales tax. Customers residing in Canada will be charged GST or HST depending on government regulations for that province. Those resident to Quebec will be charged both GST and PST. International orders may be subject to local sales tax upon arrival within the ship-to country at the customer's responsibility.
Due to many of our products originating overseas, many manufacturers do not necessarily offer English instructions. Unfortunately, some of the products we sell do not include English-language or US-specific instructions. We are happy to help in any way we can, so please do not hesitate to contact us with any product related questions. Fortunately, most instructions provide easy to follow images!
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