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DSG Performance is proud to offer products from some of the greatest brands the industry has to offer, sourced from all over the world. Many products you will find offered on our website are custom, made to order items which are not regularly stocked in North America, sourced from the JDM or EUDM markets. When an item falls under this criteria it is considered a "Special Order Item". Due to the custom nature of these products, Special Orders are non-cancellable and payments are non-refundable once an order is confirmed and paid for. In most cases, shipping will not be invoiced at the time of purchase and will be due upon the items arrival in the USA when it is ready to ship.
When an item is considered Special Order it will be clearly depicted on the product page, along with the approximated lead time for delivery from your order date. All lead times are estimates only based on the average turnaround time for the product in question and may vary. DSG Performance will do everything in our power to obtain your parts within the quoted timelines however, DSG Performance has no control of actual production timelines from the manufacturer or other outside influences which may occur. Special Orders are non-cancellable and non-alterable due to delivery delays. In the rare occasion timelines are not met, we do our best to ensure our customers are well informed and up to date on the updated timeline & ETA.
Most special order items will adhere to a 2-3 month turnaround from order date. 6-8 weeks for the product to be manufactured, and another 6-8 weeks for it to be imported and delivered within the USA, Canada or overseas. Smaller items, such as Canards or other misc items have the option to be shipped direct to the customer by EMS for a faster turnaround. DSG Performance will sometimes ship these items directly to the customer for a faster turnaround time when possible.
All Special Order items pricing includes any cost of importing from overseas to the USA, including but not limited to ocean freight, customs & duties. You will never be charged additional fee's upon delivery within the USA when an item is shipped to you, providing you less hassle and a seamless shopping experience with no surprises. We do the hard work, so you can enjoy your parts.
In the event that your item is delivered and is damaged or otherwise not in the condition expected know that DSG Performance has you covered. Please refer to our Shipping & Delivery page for how to file a damage claim or contact us should you require assistance.
Disclaimer: All lead times are estimated based on standard expected lead times and are provided to the customer as a service. DSG Performance cannot control the actual, real world lead times and thus they may vary at the manufacturers discretion. Lead times are provided as a service to our customers, based on standard experience. DSG Performance cannot be held liable for orders which differ from the standard turnaround times. By placing your special order, you accept and understand that the delivery time may differ from the average 2-3 months. Special orders are non cancellable and non alterable due to delivery delays.
