Q. My tracking # said my scan was in a city that is very far away from the destination, is it going the wrong way? 

A. Scans do not necessarily mean a product is in that particular location. The way the carrier system works is that sometimes an item may be run through a particular warehouses system, while en route to your location. This does not mean that it actually arrived at that place, what is important is the actual notes on the tracking. This often happens when items are shipping cross-border, as the warehouse in the destination country will receive a "scan" ahead of the item arriving as the customs docs have been provided, even though the item itself is still in the originating country. This can sometimes make it look like an item has crossed the border and then been shipped back. Its important to keep an eye out for messages like Returned to Sender, otherwise your package is more than likely A-OK! If you are ever concerned however, a quick call to the carriers phone system or to one of our customer service representatives can help you get you more information.