FAQ
If you place an order for an item that is backordered, we will keep your order in our system and ship the item as soon as it becomes available. You will be notified via email of the status of your order, the ETA and any other pertaining information by one of our Customer Support Representatives. This information will also be available within your customer account page. Should the ETA of your backordered item change at any point, one of our Customer Service Representatives will notify you via email of any significant shipping delays or additional wait times. Should you have any questions about the status of your order, or if you need to change or modify your order at any time, please contact us via our Contact Page or your Customer Request Messaging System within your customer account.
What happens if my order contains both in-stock and backordered items?
If your order contains both in stock and backordered items, your order will be kept in our system and we will ship the order as soon as all items become available. In many cases, in order to expedite delivery for our customers DSG Performance will ship all of the available in stock items at the time your order is placed and any backordered items will be shipped once they become available. In the case that this requires any additional shipping charges, you will be contacted by one of our customer service representatives to offer you the best options available to you for delivery and allow you to choose to wait, or split ship the order.
Can you ship my order to an address other than my billing address?
We understand that individual needs differ, and we're here to accommodate you in any way that we can. Whether you are purchasing your items as a gift, wish to ship to your business address or perhaps you are overseas and have an alternative North American address to ship to - whatever it is, we are happy to help! Please note that DSG Performance assumes no responsibility for issues pertaining to said orders such as lost or stolen goods upon delivery. For this reason, in some instances if you wish to have your order shipped to an address other than your billing address on file your order may require additional verification and may be subject to processing delays. DSG Performance recommends you allow extra time for order fulfillment if you are shipping to an alternate address and have a specific delivery deadline. If you have any questions about this, please feel free to contact us via our Contact Page.
While DSG Performance makes every effort to ship your order as fast as possible, actual transit times for your orders to be delivered depends primarily on the shipping carrier and the service level selected at checkout. Once an item has shipped, DSG Performance assumes no responsibility for transit delays due to weather, postal strike or any other carrier related issue. If however you have any questions regarding your order, please feel free to review our Shipping & Delivery page for more information. Should you still have any questions or concerns, please do not hesitate to contact us and we will work with the shipping carrier to help answer any questions that you may have.
Regular carrier services do not include weekend deliveries nor major holidays. When ordering with a deadline, please take into account estimated transit times for your chosen shipping method. DSG Performance ships standard items (non-freight items) via UPS, FedEX & USPS.
You can find additional information on all carrier services by following the provided links to their websites.
Please note: There are NO refunds or cancellations on Special Order items
If you would like to return a product, please contact us via our Contact Page or directly with your rep who can aid you in the process. We ask that before initiating or requesting a return for your product, please familiarize yourself with the guidelines found on Return Policy page to ensure your return shipment meets all of the RMA conditions and Return Policy requirements. Failure to comply with the terms stated in our Return Policy and on the RMA form may result in delayed return processing and/or refusal of returned packages. Please be aware that DSG Performance.com will not accept returns on items that have been opened, installed, or otherwise used in any way.
In the event an item was shipped incorrectly, has been damaged in transit by the carrier or requires warranty repair/ replacement please contact us via our Contact Page and a Customer Service Representative will be happy to work with you to correct the situation.
In the unfortunate incident that your order arrives with damage, please contact us immediately. While at times a box can seem fine and yet still contain damaged contents, should the box have evident external damage it is imperative that you inform the carrier at the point of delivery to help facilitate any possible carrier claims. DSG Performance is under no circumstance responsible or liable for carrier claims, however we will work with you to rectify your situation.
Steps to take in the event a product is damaged:
- Do not discard any boxes or packing materials. Take detailed photos of all order contents and exterior packaging.
- Take detailed photos of all order contents and exterior packaging
- Should a box have evident exterior damage, take photo's prior to opening the box and inform the delivery agent upon receipt of your order.
- Prior to contacting us, please write down a quick explanation of the product damage to be used as both evidence and to ensure the correct information is put on file
Please do not discard any boxes or packaging materials that were included with the shipment. All original products and packaging materials must be provided in order to fully process a damage claim. DSG Performance is under no circumstance liable for carrier claims that are denied due to customer negligence.
Due to many of our products originating overseas, many manufacturers do not necessarily offer English instructions. Unfortunately, some of the products we sell do not include English-language or US-specific instructions. We are happy to help in any way we can, so please do not hesitate to contact us with any product related questions.
