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FAQ
WHAT CURRENCY ARE PRICES LISTED IN?
DSG Performance is an international brand catering to customers worldwide. In order to conform with the global pricing structure, all listed prices are in USD (United States Dollars) and subject to your payment methods exchange rate of the day. Canadian purchases will be placed in USD, should you wish to order in CAD currency please contact us and we will be happy to accommodate you.
WHAT HAPPENS IF AN ITEM I PURCHASED IS ON BACKORDER?
If you place an order for an item that is backordered, we will keep your order in our system and ship the item as soon as it becomes available. You will be notified via email of the status of your order, the ETA and any other pertaining information by one of our Customer Support Representatives. This information will also be available within your customer account page. Should the ETA of your backordered item change at any point, one of our Customer Service Representatives will notify you via email of any significant shipping delays or additional wait times. Should you have any questions about the status of your order, or if you need to change or modify your order at any time, please contact us via our Contact Page or your Customer Request Messaging System within your customer account.
What happens if my order contains both in-stock and backordered items?
If your order contains both in stock and backordered items, your order will be kept in our system and we will ship the order as soon as all items become available. In many cases, in order to expedite delivery for our customers DSG Performance will ship all of the available in stock items at the time your order is placed and any backordered items will be shipped once they become available. In the case that this requires any additional shipping charges, you will be contacted by one of our customer service representatives to offer you the best options available to you for delivery and allow you to choose to wait, or split ship the order.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
DSG Performance makes every effort to ship in-stock items as quickly as possible. Most orders that contain items in stock items will ship the same day if placed before 3PM EST Monday through Friday. However, some orders require special attention so please allow between 24 and 72 hours for order processing. Orders placed Friday evening through Sunday will be processed first thing Monday morning. You will be notified of any order updates as they happen via email.
Can you ship my order to an address other than my billing address?
We understand that individual needs differ, and we're here to accommodate you in any way that we can. Whether you are purchasing your items as a gift, wish to ship to your business address or perhaps you are overseas and have an alternative North American address to ship to - whatever it is, we are happy to help! Please note that DSG Performance assumes no responsibility for issues pertaining to said orders such as lost or stolen goods upon delivery. For this reason, in some instances if you wish to have your order shipped to an address other than your billing address on file your order may require additional verification and may be subject to processing delays. DSG Performance recommends you allow extra time for order fulfillment if you are shipping to an alternate address and have a specific delivery deadline. If you have any questions about this, please feel free to contact us via our Contact Page.
Can you ship my order to an address other than my billing address?
We understand that individual needs differ, and we're here to accommodate you in any way that we can. Whether you are purchasing your items as a gift, wish to ship to your business address or perhaps you are overseas and have an alternative North American address to ship to - whatever it is, we are happy to help! Please note that DSG Performance assumes no responsibility for issues pertaining to said orders such as lost or stolen goods upon delivery. For this reason, in some instances if you wish to have your order shipped to an address other than your billing address on file your order may require additional verification and may be subject to processing delays. DSG Performance recommends you allow extra time for order fulfillment if you are shipping to an alternate address and have a specific delivery deadline. If you have any questions about this, please feel free to contact us via our Contact Page.
WHAT IS THE AVERAGE SHIPPING TRANSIT TIME?
While DSG Performance makes every effort to ship your order as fast as possible, actual transit times for your orders to be delivered depends primarily on the shipping carrier and the service level selected at checkout. Once an item has shipped, DSG Performance assumes no responsibility for transit delays due to weather, postal strike or any other carrier related issue. If however you have any questions regarding your order, please feel free to review our Shipping & Delivery page for more information. Should you still have any questions or concerns, please do not hesitate to contact us and we will work with the shipping carrier to help answer any questions that you may have.
Regular carrier services do not include weekend deliveries nor major holidays. When ordering with a deadline, please take into account estimated transit times for your chosen shipping method. DSG Performance ships standard items (non-freight items) via UPS, FedEX & USPS.
You can find additional information on all carrier services by following the provided links to their websites.
WHAT IF I WANT TO CANCEL AN ORDER?
Should you want to cancel your order, please contact us via our Contact Page or via your customer account as soon as possible. Any non-processed orders that have not yet been shipped can be canceled. Should your order have already been shipped, cancellation will no longer be possible and the order will have to be returned for a refund. Should this be the case, one of our customer support representatives will be happy to assist you. Please read our return policy here for more information.
Please note: There are NO refunds or cancellations on Special Order items
Please note: There are NO refunds or cancellations on Special Order items
WHAT SHOULD I DO IF I WANT TO RETURN A PRODUCT?
If you would like to return a product, please contact us via our Contact Page or directly with your rep who can aid you in the process. We ask that before initiating or requesting a return for your product, please familiarize yourself with the guidelines found on Return Policy page to ensure your return shipment meets all of the RMA conditions and Return Policy requirements. Failure to comply with the terms stated in our Return Policy and on the RMA form may result in delayed return processing and/or refusal of returned packages. Please be aware that DSG Performance.com will not accept returns on items that have been opened, installed, or otherwise used in any way.
In the event an item was shipped incorrectly, has been damaged in transit by the carrier or requires warranty repair/ replacement please contact us via our Contact Page and a Customer Service Representative will be happy to work with you to correct the situation.
WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?
In the event you receive your package and you think that you've received the wrong product in your order, please verify and compare the part number on the both the product packaging and on the DSGPerformance.com product listing page. Should the numbers differ, or if there is still an issue - under no circumstance should you install or use the product in any way. Please contact us via our Contact Page immediately so one of our Customer Service Representatives can help you. Please ensure that when contacting us you have your order number, product packaging and any other pertaining information on hand in order for us to help you efficiently as possible. For your own benefit, do not discard any of the parts or packaging upon receipt of orders as these items will be needed to process your return and replacement shipment and are important for possible warranty issues should they arrive.
OH NO! MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
In the unfortunate incident that your order arrives with damage, please contact us immediately. While at times a box can seem fine and yet still contain damaged contents, should the box have evident external damage it is imperative that you inform the carrier at the point of delivery to help facilitate any possible carrier claims. DSG Performance is under no circumstance responsible or liable for carrier claims, however we will work with you to rectify your situation.
Steps to take in the event a product is damaged:
- Do not discard any boxes or packing materials. Take detailed photos of all order contents and exterior packaging.
- Take detailed photos of all order contents and exterior packaging
- Should a box have evident exterior damage, take photo's prior to opening the box and inform the delivery agent upon receipt of your order.
- Prior to contacting us, please write down a quick explanation of the product damage to be used as both evidence and to ensure the correct information is put on file
Please do not discard any boxes or packaging materials that were included with the shipment. All original products and packaging materials must be provided in order to fully process a damage claim. DSG Performance is under no circumstance liable for carrier claims that are denied due to customer negligence.
WHAT HAPPENS IF I HAVE TO MAKE A WARRANTY CLAIM ON MY PRODUCT?
All products are subject to Manufacturer Warranty and DSG Performance is not liable for any product defects. However, we are here to help. In fact, we love it! Should a product you ordered from us prove defective, DSG Performance will happily work with you and the Manufacturer to help arrange any possible Warranty Claims and answer any questions that you may have. All Warranties are subject to the Terms, Conditions and Policies set forth from the Manufacturer and are subject to their approval only. We recommend that prior to speaking with either the Manufacturer or one of our Customer Service Representatives that you take the time to read the Manufacturer's Warranty Guidelines for the product in question. We are here to lend a hand and offer any advice, support, documentation or any other pertaining subjects so please, if you have any questions at all be sure to let us know.
WILL I BE TAXED ON MY ORDER?
Orders placed at DSGPerformance.com for customers residing in the USA or overseas will not be charged sales tax. Customers residing in Canada will be charged their local sales tax and those resident to Quebec will be charged both GST and PST. International orders may be subject to local sales tax upon arrival within the ship-to country at the customer's responsibility.
DUDE, I DON'T READ JAPANESE! MY PRODUCT DOESN'T HAVE ENGLISH INSTRUCTIONS. WHAT DO I DO?
Due to many of our products originating overseas, many manufacturers do not necessarily offer English instructions. Unfortunately, some of the products we sell do not include English-language or US-specific instructions. We are happy to help in any way we can, so please do not hesitate to contact us with any product related questions.
