Here at DSG, we feel that it's important that we communicate to you how we are handling the ongoing situation and how it will affect you as our customers. The health and safety of not only our staff, but their families and our customers is of the utmost importance to us.
Over the past two weeks, we have been monitoring events as they have unfolded and developed a strategy to ensure that we maintain our operations while also protecting our staff members and their families.
Orders are being processed and fulfilled within the normal timely manner. For the time being, all business activities are functioning as per usual and we are not currently expecting any delays as a result of supply chain closures but if this does at any point become a concern we will notify customers accordingly. Members of our staff who can work remotely are doing so, however, we are still accessible by phone, email & live chat to help answer any inquiries or requests that you may have. During this period, email is the preferred method of contact if possible.
We have also implemented some restrictions for local customers at our Montreal HQ:
All of our team members who are not working remotely are taking extra measures to ensure a clean work space at all times.
Local pickups and visits are suspended for the time being without prior authorization from our Co-Founders Eran Dahan or Sean Segal. Any pickups at our facility will be contactless, as we have set up measures to allow for this.
Our regular inventory transfers to our Canadian warehouse will continue for the time being on their regular schedule. Customers will be notified of any possible delays should they occur.
Shipments from US warehousing to our US & International customers will for the time being continue uninterrupted as per usual.
SPECIAL ORDERS: NO DELAYS REPORTED THUS FAR
REGULAR ORDERS: PRL Motorsports is projecting slight delays in manufacturing items. All in stock items will be processed the same.
Girodisc experiencing delays of 2-3 weeks on in stock items and manufacturing.
WHAT YOU CAN DO
While the possibility of contracting the virus is still very low for our Canadian and US customers, hand washing continues to be the #1 way to help prevent the spread of the COVID-19 virus. We all have a social responsibility to protect ourselves and one another, so please make sure to practice proper hand washing when handling your new parts & packages.
KEEP BUSY & KEEP LOOKING FORWARD
We understand that these are strange and tough times, and that for car enthusiasts who love to go to meets, show off their vehicles, and congregate together that this can be trying. We are social animals, and staying in our houses is not what we want to be doing. Do work on your car, do keep in contact with others in the community. We are fortunate to be living in a time where we can stay at home, but thanks to technology not have to be alone. We are here to support you and your passion as best as we can through this. If you're bored at home, and are anything like us you are probably browsing the internet and planning the next stages of your build. Hop on an email with us and we'll help you plan your project, chat about cars, and keep the passion going.
We're working on initiatives to help keep things fun through this, so keep an eye out on our social media channels for upcoming announcements.